Proofpoint Social Media Protection

Welcome to the Proofpoint Social Media Protection (formerly Nexgate) support page

On this page you can access Knowledge Base articles (Getting Started docs, etc.), read the latest product announcements, get answers from our team or community, and share feature suggestions with us.

  • You can submit a support request by clicking Submit a Request above.

  • You can also call us at +1 201-616-SCAN (7226) or toll free at +1 855-782-GATE (4283). From the UK, please ring +44 131 510 1574. If an agent isn't available, just leave a message describing your problem and we will get back to you!

  • IF YOU ARE EXPERIENCING AN OUTAGE (login is giving you a web error, searches or scans are displaying an error, etc.) then please email (or reply to this message if you have already opened a ticket) and include the word "URGENT" in the subject line.

  • Note: You must be an existing customer AND log in to your account to view the content on this page. If you do not have an account, you can submit a request or question by clicking Submit a Request above.